<aside> I'm a designer of words, experiences, and information architecture, born and based in New York City.

I'm a passionate communicator with 4+ years of experience in UX Writing and Design, where I excel in crafting clear, impactful messaging to guide, to educate, and to delight. With a knack for adapting content to diverse needs and a love for organizing data, I bring a systematic and creative approach to every project.

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Lillian Gooden - Headshot.png

Projects

🌈 About Me

As a communicator, I'm drawn to the world of UX writing, where words have the power to influence and inspire. I’m driven to teach concepts effectively, always striving to push boundaries and make content more relatable. Adapting content to suit diverse goals, constraints, and audience needs comes as second nature to me. I view UX writing as a service—an opportunity to enhance user experiences through clear, concise language. Additionally, I thrive in environments that value order and structure, approaching problems with a systematic and organized mindset. I find joy in arranging data into visual representations, uncovering patterns, and weaving narratives that resonate with users.

⚙️ UX Experience

Lead UX Writer at Laurel Road | July 2022 – Present

UX Designer at Pratt Center for Digital Experiences | Jan 2019 – May 2022

UX Designer at the National Black Women’s Justice Institute  |  Jan 2020 – Dec 2021

💼 Other Experience

Assistant Registrar for Technology at Pratt Institute  |  Jan 2017 – Jun 2022

Administrative Assistant at Brunswick Group  |  Jul 2014 – Dec 2016

🎓 Education

Master of Science in Information Experience Design - Pratt Institute

Relevant coursework: Conversational UX, Product Design, Information Architecture, Digital Accessibility, Data Visualization, Human-Information Interaction

Bachelor of Arts in Women’s Studies - Allegheny College

🔨 Skills